Privacy policy

In accordance with applicable data protection regulations, particularly Regulation (EU)
2016/679 (GDPR) and Organic Law 3/2018 (LOPDGDD), this Privacy Policy is provided to regulate the processing of personal data of any person who accesses and uses (hereinafter, "USER") the website www.callnak.com (hereinafter, the "WEB"), so that they may freely and voluntarily decide whether they wish to provide the personal data that may be required or obtained about them when accessing and using the services offered on the WEB.


1. WHO IS RESPONSIBLE FOR PROCESSING YOUR DATA?
The data controller for personal data is:
CALLNAK BRAND, S.L. (hereinafter "CALLNAK"), with address in Elda (Alicante), Calle
Jardines, number 19, 2ºD, postal code 03600, N.I.F.: B-22781603, and with the following registration details
in the Commercial Register: S 8, Sheet A-199414 and email:
contact@callnak.com 


2. PURPOSES AND LEGAL BASIS FOR PROCESSING YOUR PERSONAL DATA.
CALLNAK will process the personal data you provide, through the forms enabled on the WEB or through the data collection channels provided, for the following purposes and with the legal bases detailed in the table below:

 

  1. Management of the contractual relationship and provision of services.

Purpose

Manage the relationship arising from the contracting of services offered through the WEB, as well as the handling of pre-contractual inquiries.

Legitimacy

Execution of a contract or application of pre-contractual measures (Art. 6.1.b GDPR).

Recipients

Collaborating entities when necessary for the fulfillment of contractual (payment, delivery, etc.) or legal obligations.

  1. Handling inquiries, requests, and incidents

Purpose

Handle inquiries, information requests, or incidents submitted through the enabled forms or contact methods.

Legitimacy

Legitimate interest of CALLNAK in handling and managing received communications (Art. 6.1.f GDPR), after the corresponding balancing of interests, or your consent when expressly indicated.

Recipients

Data will not be transferred to third parties unless legally obligated.

  1. Sending commercial communications

Purpose

Sending information by electronic means about CALLNAK's activities, services, news, and promotions related to the company's sector of activity.

Legitimacy

(i) Your express consent by checking the corresponding box (Art. 6.1.a GDPR), or

(ii) Legitimate interest of CALLNAK in the case of existing customers for sending commercial communications about similar products or services, in accordance with Art. 21 LSSI, provided you do not object.

Recipients

Data will not be transferred to third parties, unless legally obligated.

  1. Personalization of experience and basic profile creation

Purpose

Analyze browsing habits and preferences to improve the user experience on the WEB and adapt content or services.

Legitimacy

Your consent through the cookie settings panel and, where applicable, by accepting this policy (Art. 6.1.a GDPR).

Legitimate interest of CALLNAK in improving its services, guaranteeing your rights and prevailing your freedoms.

Recipients

Technology providers that provide services to CALLNAK (hosting, web analytics, etc.), with whom the data processing contracts required by law have been signed.

INTERNATIONAL DATA

TRANSFERS

The use of certain cookies and third-party services (e.g., Google Analytics or other Google LLC/Google Ireland Limited services) may involve international data transfers to third countries outside the European Economic Area.

In the case of providers located in the United States, where applicable, such transfers will be based on an adequacy decision of the European Commission (such as the EU-US Data Privacy Framework) or, failing that, on the signing of standard contractual clauses approved by the Commission, together with complementary security measures.

You can find out about transfers to third countries that may be carried out by the third parties identified in the cookie policy in their respective policies.

AUTOMATED DECISIONS AND PROFILING

The data may be used for automated decisions and for profiling. Please consult the Cookie Policy for more details.

 

In any case, you will be duly informed when your personal data is collected, clearly indicating which data are mandatory to fulfill your request and specifying the acceptance of this Policy.


The data requested in the forms or in the various collection methods marked as mandatory are necessary to be able to fulfill your request or provide you with the contracted service; refusal to provide them may make it impossible to correctly manage your request.

As a USER, you will be responsible for the veracity and accuracy of the personal data provided, and CALLNAK reserves the right to exclude from registered services any USER who has provided false data, without prejudice to any other legal actions that may apply.

 

3. HOW DO WE OBTAIN YOUR PERSONAL DATA?

CALLNAK may obtain your personal data through the following channels:

  • Contact forms, user registration, contracting, or subscription available on the WEB.

  • Communications by email, phone, or other electronic means that you establish with CALLNAK.

  • Cookies and similar technologies that collect browsing and website usage data, as described in the Cookie Policy.

 

4. HOW LONG DO WE RETAIN YOUR PERSONAL DATA?

The personal data you provide will be retained for the time necessary to fulfill the purpose for which it is collected, as well as to meet any liabilities that may arise therefrom and any other legal requirements.

If you have agreed to receive advertising communications, they will be retained until you revoke such authorization.

 

5. WHAT ARE YOUR RIGHTS WHEN YOU PROVIDE US WITH YOUR DATA?

As a data subject, you can exercise your data protection rights at any time, under the terms provided in the regulations:

  • Right of access: to know what data of yours is being processed.

  • Right to rectification: to request the correction of inaccurate or incomplete data.

  • Right to erasure: to request the deletion of your data when, among other reasons, they are no longer necessary for the purposes for which they were collected.

  • Right to object: to object to the processing of your data in certain circumstances, especially in processing based on legitimate interest or for direct marketing purposes.

  • Right to request restriction of processing: to request the restriction of the use of your data in legally foreseen cases.

  • Right to data portability: to receive the data in a structured, commonly used, and machine-readable format and transmit it to another controller.

To exercise these rights, you may write to CALLNAK BRAND, S.L., Calle Jardines, number 19, 2ºD, 03600, Elda (Alicante), or by email to contact@callnak.com, indicating "Data Protection" in the subject line and attaching a copy of your identity document or equivalent means that proves your identity.

 

6. WITHDRAWAL OF CONSENT

As a USER, you have the possibility and the right to withdraw consent for any specific purpose granted at any time, without affecting the lawfulness of processing based on consent given before its withdrawal.

When processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of processing carried out prior to such withdrawal.

In the case of electronic commercial communications, you may unsubscribe through the link provided for this purpose in each communication or by sending an email to contact@callnak.com with the subject "Unsubscribe commercial communications."

 

7. COMPLAINTS TO THE SUPERVISORY AUTHORITY

If you believe that CALLNAK has not processed your personal data in accordance with data protection regulations, you can submit a complaint to the Spanish Data Protection Agency (AEPD) through www.aepd.es or through the contact channels enabled by that authority at any time.

In any case, it is recommended that you first contact CALLNAK to try to resolve any incident related to the privacy of your data.


8. SECURITY AND UPDATING OF YOUR PERSONAL DATA

In order to safeguard the security of your personal data, we inform you that CALLNAK has adopted appropriate technical and organizational measures to guarantee a level of security commensurate with the risk. All of this is to prevent their alteration, loss, and/or unauthorized processing or access, as required by law, although absolute security does not exist.

In the event of any modification of the data, CALLNAK requests that you communicate it as soon as possible in order to keep them updated. In this regard, you must commit to providing true information regarding your personal data.

9. CONFIDENTIALITY

CALLNAK informs you that your data will be treated with the utmost care and confidentiality by all personnel who necessarily intervene in any of the processing phases. We will not transfer or communicate your data to any third party, except in legally provided cases, or unless, as a USER, you have expressly and previously authorized us.

 

10. SOCIAL NETWORKS

CALLNAK is present on some of the main internet social networks such as X, Facebook, LinkedIn, and Instagram (without prejudice to its possible use of others in the future), and therefore acts as the data controller in relation to the data published by CALLNAK. Notwithstanding the foregoing, through its profiles, CALLNAK does not share or communicate any personal information of USERS, or of follower USERS.

The processing that CALLNAK carries out within social networks will be, at most, what the social network allows for corporate profiles. Therefore, CALLNAK may inform, when not prohibited by law, its followers, and, by any means allowed by the social network, about its activities, contests, competitions, services, etc.

Any USER may exercise their data protection rights by contacting CALLNAK at the address and email indicated in the corresponding section.

USERS are recommended to read the Privacy Policies and Terms and Conditions of the social networks where we are present.

 

11. CHANGES TO THE PRIVACY POLICY

CALLNAK reserves the right to modify, update, and/or adapt the Privacy Policy to any changes in applicable legislation or in the interpretation of the Spanish Data Protection Agency, or to introduce any change considered relevant or appropriate by CALLNAK. For this reason, USERS are recommended to review the Privacy Policy frequently.

 

12. APPLICABLE LAW AND JURISDICTION

The provisions of this document shall be governed by and interpreted in accordance with Spanish law in force at all times.

For the resolution of any discrepancy that may arise regarding the interpretation or application of this Privacy Policy, between CALLNAK and the USER, both parties agree to submit to the jurisdiction of the Courts and Tribunals of the city of Alicante, unless otherwise stipulated by mandatory regulations or other provisions.